[1]
“Enhancing Customer Relationship Management with Natural Language Processing: A Comparative Study of BERT and LSTM Algorithms”, IJAIML, vol. 1, no. 2, Jan. 2020, Accessed: Nov. 19, 2025. [Online]. Available: https://www.cognitivecomputingjournal.com/index.php/IJAIML-V1/article/view/56